We are grateful for your donation and support of our organization. All donations are non-refundable and irrevocable.
If you have made a genuine error in making your donation or change your mind about contributing to our organization, please contact us within three ( 3 ) days of your donation and we will consider your request. Our decision shall be absolute. In the event of any refund (in exceptional cases only):
all service/processing charges or fees incurred in connection with the donation and/or refund shall be borne entirely by the donor and will be deducted from the amount to be refunded; and
refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Automated Recurring Donation Cancellation
Ongoing support is important to enable continuous run of our projects and mission, so we encourage donors to continue to contribute to our mission and projects over time. But if you must cancel your recurring donation, please notify us immediately by calling +604-2281013 or emailing donation@tzuchi.org.my
A cancellation of any recurring donation will only take effect upon the donor receiving a confirmation of cancellation email from us, and automatic deduction will stop after that. Any automatic deductions made prior to the donor’s receipt of such confirmation of cancellation email shall not be refunded.
